Cricket Records LLC customer privacy notice

Cricket Records LLC is the record company of Ursa and the Major Key, and the business that primarily handles the band’s operations and processes their data.

The following privacy notice has been created primarily in order to comply with GDPR in the EU, and contains some UK/EU relevant language as a result. However, we aim to apply these policies worldwide to our data collection and advertising.

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email

eli@ursaandthemajorkey.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent

Where we get personal information from

• People directly

Who we share information with

Data processors:

Meta

This data processor does the following activities for us: Meta processes any custom audiences or other external data we may import to Meta Ads. These custom audiences consist of data we collect based on the included provisions and policies.

Stripe

This data processor does the following activities for us: Stripe processes credit card information and other personal information such as names, email addresses, phone numbers, and home addresses, in order to complete purchases.

Others we share personal information with

• Organisations we’re legally obliged to share personal information with

Sharing information outside the UK

The following statements are UK-centric, as this privacy policy has been created primarily in order to comply with GDPR in the EU, and contains some UK/EU relevant language as a result. However, it is worth noting that we are a US-based company, so our data processing occurs in the US.

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

21 June 2024